Respond to Complaints
Although the daily tasks of a landlord or property management firm can vary, responding and solving tenant issues is an important part of maintaining a happy rental community. The speed and efficacy in which complaints are dealt with - verbal or written - has a direct impact on the relationship between tenant and property owner or management. Failure to respond can lead to profit loss, angry tenants, high turnover and a bad reputation. Above all - always remember to communicate. This is all the tenant is asking for in the first place, so respond in kind and you'll not only keep your tenants happy, but your life (almost) stress free.
Offer Concessions
Why offer concessions? If your response to the tenant isn't what they were looking for or you forgot to respond to someone, this can be effective in quelling a possibly angry tenant. Concessions can come in the form of cash incentives for signing leases, the best parking spaces, or even rent discounts. If the problem is not with the quality of living but another tenant, offering to move the tenant into another unit can be helpful. Happy tenants are always willing to negotiate and more importantly, pay rent on-time and not destroy your property or spreading bad reviews out of spite.
Enforce your Rules
The best way to enforce your rules is by being consistent. These can come in many forms such as - noise violations, pet violations, or even hygiene issues. Although enforcing these rules may upset the one violating the rules, showing consistency and actually addressing the problem while show your best tenants that you can deal with issues swiftly and properly. Making sure tenants are properly following the rules is key. If they aren't, start eviction proceedings to protect the best interests of the rest of your rental community.
Have questions? Send us a comment! Or better yet, call us at 847.634.4772.
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